support.ticket_updated

Camino pushes a support-ticket state change back to the app the ticket came from, so the originating app can mirror status/resolution locally.

Senders

• camino

Receivers

• caracol

Data schema

Each field maps to a type hint. | null indicates an optional field.

{
  "source_app": "string (AppSlug)",
  "source_ticket_id": "string",
  "tenant_id": "string | null",
  "user_id": "string | null",
  "status": "string",
  "previous_status": "string",
  "resolution": "string | null",
  "assigned_to_name": "string | null",
  "updated_at": "string (ISO datetime)"
}

Example payload

The following is a synthetic payload that matches the schema. Production payloads are signed with HMAC-SHA256 and delivered to each receiver's registered webhook endpoint.

{
  "source_app": "example-source_app",
  "source_ticket_id": "example-source_ticket_id",
  "tenant_id": "example-tenant_id",
  "user_id": "example-user_id",
  "status": "example-status",
  "previous_status": "example-previous_status",
  "resolution": "example-resolution",
  "assigned_to_name": "example-assigned_to_name",
  "updated_at": "2026-04-17T12:00:00.000Z"
}

See also

• Events registry index
• Webhooks integration guide
• Errors & retries

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Generated from ecosystem-sdk/packages/mcp-server/src/registry/events.json. Do not edit by hand.